Barbara the British Butler

"I am terribly disappointed with the standard of these roses this year, I must say. Last year they were so lush and wonderful. The white roses in particular had a certain je ne sais quois were quite lovely. I fear this year the gardener has let us down."

Choose the best response to build rapport:

I'm sorry to hear that. I love white roses in the morning, there is nothing else quite like it, is there?

That's a shame, the gardener is a berk. He is not fit to saddle a fool's horse! I fear he has become lazy in his old age.

Oh well, at least we have next year! I'm sure it was just an oversight. After all, roses are nice but it's not the end of the world. Next year!