Barbara the British Butler"I am terribly disappointed with the standard of these roses this year, I must say. Last year they were so lush and wonderful. The white roses in particular had a certain je ne sais quois were quite lovely. I fear this year the gardener has let us down." |
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The best response to build rapport:I'm sorry to hear that. I love white roses in the morning, there is nothing else quite like it, is there? Correct! This is a very good example of mirroring because it assumes the same role as Barbara. This statement presupposes agreement by way of apology then adds further comment along the same lines. Barbara is clearly speaking in an emotive, kinaethetic state, so it is apt to use feeling words like "love". CLICK HERE TO GO TO QUESTION 3 |
